Subway hours in 10500 W Bell Rd, Bell and 99th Ave‚ Sun City

1 comment

1. ☆☆☆☆☆

   Aaron Bacon

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   At around 3:15 PM on Tuesday 10/18/2022 my daughter and I entered the restaurant.
   
   There were two employees there. One was a young man in his late teens. The other (and I am not in any way trying to be insulting here) was an androgynous person who I believe was female but I don't want to offend by using the incorrect label.
   
   There was a lady ahead of us who ordered 2 ham and Swiss sandwiches toasted. The young man put them on the toasting tray but not in the toaster oven, waiting instead for the other employee to do it (which would take like 10-15 minutes because they were doing other things).
   
   As the lady ahead of us was waiting and waiting for her sandwiches to be toasted, my daughter ordered a meatball sub and wanted it toasted. The young man put her sandwich next to the others waiting to be toasted but still made no effort to toast them himself.
   
   I then ordered 2 supreme meat subs. The young man advised me he had to go get more capicola from the back and ended up taking like 15 minutes back there.
   
   While we were waiting on the capicola, the other employee finally toasted the subs for the lady ahead of us. In the middle of putting on her veggies, this employee took a call on their cell for 10 minutes without so much as an "excuse me." They then (in full sight and hearing of customers, which were many as the line was getting long behind us) went to complain to the young man (who was still searching for capicola at this time) about their schedule while customers were waiting.
   
   The second employee finally finished and rang up the lady in front of us as a mobile order courier asked where his mobile order was. The second employee advised him they forgot about it and went to the back again.
   
   The young man finally came out of the back with the capicola. No one had toasted my daughter’s sub still so I reminded him. He then hesitated but finally put it in the toaster oven. He then started putting veggies on my subs before they were done (he forgot the ham). When I mentioned this, he said he had to go find more ham (which took another 10 minutes). When he went to put on the veggies, he advised me there were no tomatoes (which irritated me because that is one of the few toppings I wanted and we already were deprived of fountain drinks due to there being no CO2).
   
   Meanwhile the other employee started working on the mobile order and several guests left due to being tired of waiting.
   
   As I approached the register to pay a lady cut in front of me to buy some water. The young man started to ring her up first until I insisted on being served first after waiting half an hour for sandwiches.
   
   My daughter and I then sat down to eat when the young man's mother came in. When a customer commented on the poor service, the mother berated him and told the customer people like him were the cause of her son's stress and he should stay away. The mother and the androgynous employee then began talking about how terrible the schedules and pay and management of your restaurant was while a line of customers listened and waited to be served. The mother also glared at anyone that seemed dissatisfied to intimidate them into silence.
   
   I have never witnessed such a spectacle of terrible service and bad experiences in my life. I can't imagine coming back so long as those two work there and that fellow's mother is allowed to sit there and attack and intimidate customers to disturb our dining experience.

   ReplyOctober 30, 2022 21:39 pm