McDonald's hours in 1945 E Baseline Rd‚ Gilbert

1 comment

1. ☆☆☆☆☆

   Marissa Watson

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   I have NEVER been treated as poorly as a customer as I was yesterday by the Manager of this location. My and my husband frequently visit this location as its less than a mile from our house. They have consistently gotten our order wrong to the point where it's nearly every time we go there. I all together stopped ordering burgers there because they always made it wrong, and on multiple occasions they have given us unsweetened tea when we ordered sweet because they were out of sweet tea. That is utterly unacceptable customer service. Every time they mess something up they try to tell us it was our fault, which is something you just don't do if you work with customers, not to mention it was completely and utterly false. However we continued to go to this location because there just isn't another convenient location near us. However after yesterday I strongly urge people to never go to this location. We went through the drive through to get teas like we frequently do, after receiving them they tasted off like they were made with artificial sweetner instead of sugar, which I can't drink because it makes me sick. We very politely asked if we could get new ones and were told no problem. We pulled forward to the waiting area and waited for 15 min for new teas, when we got them they were unsweetened. We went back through the drive through and explain the problem, the manager took the unsweetened tea and poured a bunch of sugar into the cups and tried to give them back. The sugar was just sitting undissolved at the bottom of the cups, which is not what we ordered or even close to being acceptable. At this point we had been there for over 20 min for 2 drinks and still didn't have what we ordered, so we asked for our money back. It was at this point that the manager told us never to come back because we complain to much and that if we ever tried to return he would call the police! That is absolutely and completely unacceptable! I expect to receive what I ordered and what I paid for, and it is completely within my rights as a customer to ask that my order be fixed if a mistake is made. To be told by a MANAGER not to come back because I ask them to fix a mistake that THEY MADE its outright offensive! I will absolutely be calling the corporate number tomorrow and reporting this outrageous mistreatment of what was as loyal customer!

   ReplyMay 06, 2016 11:50 am